GENERAL TERMS AND CONDITIONS
1. Scope and object of the contract
1.1. These Conditions govern the relationship between Polignando srls and guests with regard to the provision of accommodation services chosen in the booking proposal, made on the site https://www.polignando.com or on any other online and offline platform.
1.2. The request for the provision of the Services can be made by guests by submitting the booking proposal to Polignando srls by: sending an e-mail to the e-mail address [email protected], contacting the numbers on the site https: / /www.polignando.com, through the online booking procedure present on the same website or through other platforms that promote and market the hospitality services of Polignando Srls.
1.3. The contract is concluded when guests formulates the booking proposal like in point 1.2. The actual conclusion is always subject to the availability of the Service. Confirmation is provided by Polignando srls following receipt of the proposal, and sent by e-mail to guests with these General Terms and Conditions, whatever the means of booking request used by the customer.
1.4. If the activation of the Services cannot take place due to impediments not attributable to Polignando srls, the contract will be terminated automatically, without this entailing any kind of liability of Polignando srls towards guests. In this case, Polignando srls is required to promptly notify guests of the non-activation of the Services.
2. Activation and provision of the Service
2.1. Upon activation of the Service, Polignando srls guarantees the number and type of accommodation unit defined in the proposal to guests; breakfast (where provided); an equipped kitchen (for Le Lamie); Wi Fi internet connection; rearrangement, linen change and sanitization every 3 days (or each customer change); any service provided by the current regional law.
2.2. Polignando srls will be able to deliver any other accessory equipment aimed at the complete use of the selected Services (keys, cards, tools, etc.) on loan for use to guests.
2.3. guests must use the structure and equipment so as not to disturb the normal performance of the service and to third parties housed in the structures of Polignando srls. Guests will be exclusively liable for any direct damages deriving from the violation of this obligation, holding Polignando srls harmless from any consequence, cost or charge.
3. Payment, billing and security deposit
3.1. Polignando srls requires the customer to pay the amount due at the time of booking, by credit card, PayPal system or bank transfer to the following bank details: Iban: IT22O0846941620000000055033 in the name of: Polignando srls; Reason: reservation of [name, surname] for [n. of people] from [arrival day] to [departure day], at [facility name].
3.2. Failure to pay the amount due will result in forfeiture of the booking, without the need for communication by Polignando srls, unless otherwise agreed between Polignando srls and guests.
3.3. If payment is made by bank transfer, the Customer is required to promptly send proof of payment by email to [email protected].
3.4. If guests needs invoicing, they must request it from Polignando srls no later than Check-in. Otherwise the simply receipt will be issued.
3.5. guests is not required to pay any security deposit.
4. Duration of the contract, cancellation and penalty policies
4.1. The contract is valid for the reservation until both of the following conditions are met: 1) guest and third parties have left the apartment permanently; 2) guest has paid the full amount due. 3) guest has paid any additional amounts.
4.2. Polignando Srl offers different tariff plans which are associated with different cancellation conditions:
1) Standard Rate: includes breakfast at a partner bar. Requires prepayment of the amount due at the time of booking as a deposit. The guest can cancel free of charge up to 7 days before arrival with the sole charge of the transaction costs. In case of late cancellation or no show, the amount paid will not be refunded.
2) Non-refundable Standard Rate: includes breakfast at a partner bar. Requires prepayment of the amount due at the time of booking as a deposit. It does not provide for free cancellation, therefore in the event of cancellation or no show the amount of the confirmation deposit will not be refunded.
3) Room only rate: does not include breakfast. Requires prepayment of the amount due at the time of booking as a deposit. The guest can cancel free of charge up to 7 days before arrival with the sole charge of the transaction costs. In case of late cancellation or no show, the amount paid will not be refunded.
4) Room only non-refundable rate: does not include breakfast. Requires prepayment of the amount due at the time of booking as a deposit. It does not provide for free cancellation, therefore in the event of cancellation or no show the amount of the confirmation deposit will not be refunded.
5. Privacy protection
5.1. guest is informed that the processing of personal data is necessary in order to allow Polignando srls, directly or through third parties, to fulfill the obligations deriving from this contract.
5.2. The data of guest and accompanying guests will be processed in accordance with EU Regulation no. 679/2016 (Code regarding the protection of personal data).
5.3. The data controller is the legal representative of Polignando srls.
6. Documents
6.1. Before arriving at the facility, a link will be sent to the guest through which he can enter his personal data and those of the other guests accompanying him, necessary for the registrations required by current legislation. Alternatively, upon arrival at the facility, you will have to hand over your valid identity documents (Passport / Identity Card / Driving License).
6.2. Failure to comply with this obligation constitutes a violation of the provisions of the criminal code and authorizes Polignando srls to request the immediate abandonment of the facilities.
7. Responsibilities and limits
7.1. Polignando srls is responsible for the breach of contract and the provision of the Service exclusively for facts attributable to it.
7.2. Polignando srls is not responsible in case of delays, inconveniences, malfunctions and / or interruptions of the Service due to: unforeseeable circumstances, tampering or interventions on the service or on the equipment carried out by guest, or by unauthorized third parties, damage or inconvenience caused by the interruption of the supply of electricity and / or gas and / or drinking water and / or Wi Fi line not attributable to Polignando srls.
7.3. Polignando srls declines all responsibility for the loss, theft, and / or damage to objects owned by guests left unattended in the apartment structure.
7.4. guest indemnifies Polignando srls from any prejudice, damage, liability, expenses, even legal, suffered or incurred by Polignando srls, furthermore it will indemnify it from any action, reason, claim advanced by third parties against it due to behavior attributable to guest, or for non-compliance and / or violation of these General Terms and Conditions.
8. Structure regulations and general information
8.1. Parking: Polignando srls recommends the use of public parking lots located near the facilities. On request Polignando srls can check the availability of a private pay parking.
8.2. Check-in / check-out: check-in between 15:00 and 20:00. Any late arrivals must be agreed in advance with Polignando srls. Check-out strictly by 10:00.
8.3. Key collection: guests can collect the keys at the apartment and must release them inside before check-out, except in case of remote check-in service.
8.4. Architectural barriers: the apartment is located on the ground floor, but unfortunately it is not equipped for the disabled.
8.5. Tourist tax: the tourist tax is equal to 2 euros per person per night, up to a maximum of 6 nights. The tourist tax does not apply to children under the age of 14.
8.6. Children: Le Lamie is equipped to accommodate children, even under the age of 5. Children under the age of 5 stay for free; Children over the age of 5 pay an extra fee of 25 euros / night;
8.7. Pets: Le Lamie is equipped to accommodate your dogs or cats, as long as they are small / medium-sized and not more than one per room. If you are accompanied by your pets, you are required to notify us at the time of booking. For the stay of the animals a supplement of € 20 per night is required. Your animal friends will be under your responsibility and control throughout the duration of your stay. It will not be possible to keep pets in the bedroom. If they are deemed too noisy, dangerous or potentially harmful, Polignando srls may refuse the booking. If your cat is with you, please provide a litter box. Finally, if there are damaged objects and / or furnishings, or if a particularly expensive cleaning is necessary, Polignando srls may charge you an additional supplement.
8.8. Breakfast: breakfast is served at partner bars. Each guest is entitled (only in the rate plans that include it) to 1 breakfast voucher per day. Breakfast can be consumed between 07:30 and 12:00.
8.9. Cleaning: the rearrangement of the rooms takes place every 3 days, or at each change of customer. The rooms must be vacated by 10.00 am to allow cleaning, otherwise the same will move to the next day. Cleaning of the kitchen and dishes before leaving the apartment is the responsibility of the guests. Any extra cleaning must be requested and paid for separately. The cost of each extra cleaning is 10 euros.
8.10. Toilets: a correct and civil use of the toilets is recommended, avoiding throwing any material other than toilet paper into the toilet.
8.11. Waste: all facilities are equipped with bins for separate collection. Please observe proper waste management during your stay, observing the delivery calendar that you find inside.
8.12. Savings: Polignando srls is sensitive to the issue of waste, therefore guest and his companions undertake to close the taps, turn off the lights, the TV and the air conditioners when not in use.
8.13. Internet: the apartment is equipped with Wi Fi Internet service available free of charge.
8.14. Common areas: There are no common areas in the apartment building.
8.15. Safe: the apartment is not equipped with a safe.
8.16. Silence: silence must be observed from 23:00 to 08:00 and from 14:00 to 16:00.
8.17. Other Guests: it is strictly forbidden to introduce other people without the authorization of the manager, under penalty of a supplement of € 250.00 / person. Guests will not be able to sublet the apartment, under penalty of termination of the booking fee and a penalty of € 250.00.
8.18. Smoking / Weapons / Drugs: it is strictly forbidden to bring weapons and / or drugs as well as to smoke inside the structure, under penalty of immediate termination of the contract.
8.19. Parties: it is strictly forbidden to organize parties inside the apartment.
8.20. Surveillance: Surveillance devices are present.
